General Terms and Conditions

This Cancellation Policy governs the rules and timeframes for cancelling a requested transport service made through the website www.georama-tour.com, as well as the options for refunding prepaid amounts.

Submitting a request through the online form is indicative and does not constitute an automatically confirmed reservation. Confirmation and validity of the request occur only after written approval from GEORAMA LTD and/or signing a transport service contract.

Cancellations by the Client

  • The client has the right to cancel a confirmed request as soon as possible after the contract is concluded, in order to release the reserved vehicle.
  • Last-minute cancellations (on the day of transport or immediately before it) may result in penalties or retention of the deposit, in accordance with the terms specified in the individual contract.
  • If a prepayment (deposit) has been made, it may be refunded partially or in full depending on the timing of the cancellation.

Cancellations by GEORAMA LTD

GEORAMA LTD may cancel a request in the following cases:

  • in the event of force majeure circumstances (e.g. blocked roads, natural disasters, etc.);
  • inability to perform the service due to unforeseen technical or organizational reasons.

In such cases, the client is entitled to:

  • a full refund of the amounts paid;
  • an alternative transport option, subject to mutual agreement.

Refund Method and Timeframe

Refunds are made using the same payment method as the original transaction, unless otherwise agreed.

The refund period is up to 14 business days after confirmation of the cancellation by GEORAMA LTD.

Contacts for Cancellations

  • +359 887 92 34 86
  • georamatour@gmail.com

Please include your booking number or transport date when contacting us so we can process your request promptly.